Frances Frei presented How to Build (and Rebuild) Trust as a TED Talk.
“A broken trust can be described as melted chocolate. No matter how hard you try to freeze it, it will never return to its true shape.”
“Trust. It is the hardest thing to find and the easiest thing to lose.”
“Few things help an individual more than to place responsibility upon him, and to let him know that you trust him.” – Booker T. Washington