Business advice from Marvin Bower, McKinsey’s chief architect.
- Put the client’s interests first and separate yourself from the job.
- Be consistent yet open-minded.
- Center problem solving on the facts and on the front line.
- View problems and decisions in the context of the whole and in terms of the immediate actions to be taken.
- Inspire and require people to be their best.
- Communicate the values of the company over and over again to ensure that people in the firm will understand them, embrace them, and translate them into action.